A little clarity
Help
Answers to the questions we hear most, and how to reach the operations team.
Contact the operations team
Write to ops@omniship.app. Include your shipment or request reference so the team can open the history straight away.
Can you collect from a supplier or customer abroad?
That is the core of the service. Send the collection and delivery locations, parcel details and contents so the team can confirm the applicable route and process.
When is my collection confirmed?
Submitting a request starts the review process. Your collection is confirmed only when you receive confirmation of the booking and its arrangements.
How quickly can you collect?
Timing depends on the origin, service, parcel and when complete information is received. The team confirms the collection arrangements for your request.
Which documents will I need?
Requirements depend on the goods, route and shipment purpose. Provide accurate contents and value information so the required documentation can be checked.
Who pays duties and taxes?
The applicable service and agreed payer determine how destination charges are handled. Confirm these arrangements and any estimates or exclusions before booking.
Can my team submit several parcels at once?
The current service supports multi-parcel requests and spreadsheet imports. Contact the team to confirm the required format and account setup.
What if something goes wrong?
Contact the Omniship operations team with your shipment reference so they can review the history and coordinate the next step.