Built around your work
International returns
Let a customer outside your country return an item with a collection from their address, where the route and the goods are supported.
You request the collection on the customer’s behalf
Their address and contact, the item and its value, and where it should be delivered.
We confirm whether the route can be served
Not every origin, postcode or item is eligible; we tell you before anything is promised to the customer.
The customer is contacted by the local partner
A collection time is agreed with them directly, in their language where the partner offers it.
You follow the return home
Events and documents appear in the same shipment history as your outbound flows.
A good fit for: e-commerce returns from outside the EU, faulty-goods recalls, equipment coming back from customers or events.
Discuss this with the team
Tell us about the flows you have in mind. We reply with what is possible on those routes and how an account is set up.